Privacy Policy

1. Introduction

GymText LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered fitness coaching service ("Service").

By using GymText, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

When you create an account and use our Service, we collect information you directly provide, including:

• Contact Information: Mobile phone number, name
• Fitness Profile Data: Age, gender, height, weight, fitness goals, exercise experience level, available equipment, workout preferences, and time availability
• Health Information: Information about injuries, physical limitations, or medical conditions you choose to share
• Communication Data: Messages you send to our AI coaching system, including questions, feedback, and workout updates
• Payment Information: Billing details processed through our payment provider (we do not store full credit card numbers)

2.2 Information Collected Automatically

When you access the Service, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
• Log Data: IP address, access times, and referring URLs
• Location Data: General location based on IP address (we do not collect precise GPS location)

2.3 Workout and Progress Data

We collect and store data related to your fitness journey:

• Generated workout plans and exercise programs
• Workout completion status and history
• Exercise performance metrics you report
• Progress notes and adjustments

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Generate personalized workout plans, deliver AI coaching responses, and track your fitness progress
• Communicate with You: Send workout reminders, daily messages, account notifications, and respond to your inquiries via SMS
• Process Payments: Handle subscription billing and payment transactions securely
• Improve the Service: Analyze usage patterns to enhance our AI coaching algorithms and user experience
• Personalize Your Experience: Tailor workout recommendations based on your profile, preferences, and progress
• Ensure Security: Detect and prevent fraud, unauthorized access, and other harmful activities
• Comply with Legal Obligations: Fulfill our legal and regulatory requirements

4. Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating the Service:

4.1 Twilio (SMS Communications)

We use Twilio to send and receive SMS messages. When you communicate with GymText via text message, Twilio processes your phone number and message content. Twilio's Privacy Policy

4.2 Stripe (Payment Processing)

We use Stripe to process subscription payments. Stripe collects and processes your payment information securely. We do not store your full credit card details. Stripe's Privacy Policy

4.3 AI Services (OpenAI and Google)

We use artificial intelligence services from OpenAI and Google to power our coaching conversations and workout plan generation. Your messages and fitness data are processed by these AI systems to generate personalized responses. OpenAI's Privacy Policy | Google's Privacy Policy

4.4 Pinecone (Data Indexing)

We use Pinecone for efficient data indexing and retrieval to enhance the AI's ability to provide relevant coaching responses. Pinecone's Privacy Policy

4.5 Hosting and Infrastructure

Our Service is hosted on secure cloud infrastructure. Your data is stored on servers located in the United States.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained while your account is active and for up to 30 days after deletion request
• Conversation History: Retained for the duration of your subscription to provide context for AI coaching
• Workout History: Retained to track your progress and improve recommendations
• Payment Records: Retained as required for tax and accounting purposes (typically 7 years)
• Usage Analytics: Retained in aggregated, anonymized form for service improvement

After account deletion, we may retain certain information as required by law or for legitimate business purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications (note: you cannot opt out of Service-related messages while subscribed)

To exercise these rights, contact us at support@gymtext.com. We will respond to your request within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: We do not sell personal information, so this right does not apply
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your CCPA rights, contact us at support@gymtext.com or call us at the number provided on our website.

Categories of Information Collected: Identifiers (phone number, name), fitness and health information, commercial information (purchase history), internet activity, and inferences drawn from this data.

We Do Not Sell Personal Information: GymText does not sell your personal information to third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

GymText is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you believe we have inadvertently collected information from a minor, please contact us immediately at support@gymtext.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other jurisdictions.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to:

• Remember your preferences and settings
• Authenticate your account and maintain your session
• Analyze website traffic and usage patterns
• Improve our Service and user experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of the Service after changes to this Privacy Policy constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GymText LLC
Email: support@gymtext.com

We will respond to privacy-related inquiries within 30 days.